When you welcome a Batista Cocker Spaniel into your home, you’re not just adopting a puppy—you’re embracing a living legacy of gentle spirits, loyal hearts, and boundless affection. Each of our Cocker Spaniels is raised within the warmth of our family, surrounded by laughter, loving touches, and the gentle rhythms of home life. They leave us knowing comfort, trust, and joy—ready to weave themselves seamlessly into the fabric of your daily life.
Yet we also recognize something profound: Life is beautifully unpredictable.
Circumstances shift. Unexpected challenges arise. Sometimes, despite the best intentions and deepest hopes, the path forward looks different than imagined. Job relocations, health diagnoses, family transitions, or simply discovering that the match isn’t quite right—these are human realities, not failures.
At Batista Cocker Spaniels, we respond with understanding, not ultimatums.
Your well-being and your puppy’s happiness are woven together in our commitment—a commitment that extends far beyond the day of adoption.
Every Batista puppy is raised with meticulous care: comprehensive veterinary oversight, genetic health testing of parents, early developmental enrichment, and constant socialization in a loving home environment. But even with this foundation, we know that the perfect match requires more than excellent breeding—it requires the right moment, the right fit, the right harmony between family and pup.
That’s why we’ve built a safety net woven from compassion, flexibility, and lifelong responsibility.
The first three days with your new puppy should be filled with wonder and bonding. But if doubts arise, if something feels off, or if circumstances change suddenly—please reach out to us immediately.
We’re not here to convince you to keep going if your heart is unsure. We’re here to listen, understand, and help you find the right solution.
During this initial 72-hour period:
Sometimes it’s not that the timing is wrong—it’s that the pairing is wrong. Perhaps your new Cocker’s energy level doesn’t match your lifestyle, or their personality isn’t quite clicking with your family dynamic.
We offer a one-time exchange opportunity:
This isn’t a transaction—it’s a collaboration to find your true soulmate companion.
Life doesn’t always fit into neat policies. Medical emergencies, sudden financial hardships, housing crises, family health issues—we’ve heard countless stories, and we respond to each with empathy.
If continuing with your adoption isn’t possible:
We may offer a partial refund based on individual circumstances, taking into account:
We believe in human dignity over rigid rules. Every situation is unique, and we’ll work with you to find a compassionate resolution.
Please note: Processing fees, veterinary care, and transportation costs are non-refundable, as these expenses are incurred immediately upon adoption.
This is the cornerstone of everything we do:
At any point in your Batista Cocker’s life—whether six months, six years, or sixteen years old—if you cannot continue to care for them, we will take them back. Always. No exceptions. No judgment.
Here’s what that means:
This isn’t just a policy—it’s a moral promise. Every Batista dog deserves a lifetime of security, and we guarantee it.
Contact us by phone, text, or email as soon as you recognize a concern. The sooner we connect, the better we can support you and your puppy.
Share what’s happening without fear of judgment. We’ve walked with families through countless situations—our role is to listen, understand, and help.
Whether arranging a puppy exchange, processing a resolution, or organizing a return, we handle all logistics. Your puppy’s transition is managed with care, veterinary oversight, and emotional sensitivity.
Even after resolution, you remain part of the Batista family. Want to know how your puppy is doing? We’re happy to share updates. Need support as you move forward? We’re still here.
Let’s be clear about what our commitment does not cover:
❌ Buyer’s remorse based solely on convenience — While we’re compassionate, we ask that families make thoughtful, committed decisions
❌ Neglect or abuse — If a dog is returned showing signs of mistreatment, legal action may be pursued
❌ Breeding rights violations — Dogs sold as companions cannot be bred; violations void all guarantees
❌ Failure to provide basic care — Our guarantee requires responsible ownership including regular vet visits, proper nutrition, and safe housing
At Batista Cocker Spaniels, we measure success not in sales, but in wagging tails and happy homes. We believe:
Training questions at midnight? Wondering about grooming those gorgeous ears? Need advice navigating a vet visit? Celebrating your Cocker’s birthday and want to share photos?
We want to hear from you.
Other breeders may see a puppy as a product with a transaction date. We see each Cocker Spaniel as a living commitment—a sweet soul whose well-being we’re responsible for from first breath to final days.
Our refund and return policy isn’t about protecting our business—it’s about protecting our dogs and honoring the families who love them.
Because at Batista Cocker Spaniels:
When you choose a Batista Cocker Spaniel, you’re choosing a breeder who will stand beside you through every chapter—the joyful ones, the challenging ones, and everything in between.
You’re choosing a companion who’ll celebrate your happiest moments and comfort you through your hardest days.
You’re choosing a promise that never expires.
Welcome to the Batista family. We’re honored to walk this journey with you.
🐾 Every puppy deserves unconditional security. Every family deserves unwavering support. That’s the Batista promise—today, tomorrow, and always. 🐾
Questions? Concerns? Just need to talk?
Contact us anytime. Visit BatistacockerSpaniel.com — where integrity meets compassion, and every tail wag tells a story of love.
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